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Level 2 Certificate in Principles of Business and Administration
Welcome to your course - Level 2 Certificate in Principles of Business and Administration
Course Information and Work Booklets
Unit 1 - Principles of managing information and producing documents
Understand the purpose of Information Technology in a business environment
Understand how to manage electronic and paper-based information
Confidentiality of information
Understand the purpose of producing documents that are fit-for-purpose
Know the procedures to be followed when producing documents
End of Unit - Principles of managing information and producing documents
Unit 2 - Principles of personal responsibilities and working in a business environment.
Know the employment rights and responsibilities of the employee and employer
Understand the purpose of health, safety and security procedures in a business environment
Understand how to communicate effectively with others
Understand how to work with and support colleagues
Know how to plan own work and be accountable to others
Understand the purpose of improving own performance in a business environment and how to do so
Understand the types of problems that may occur in a business environment and how to deal with them
End of Unit - Principles of personal responsibilities and working in a business environment
Unit 3 - Principles of providing administrative services
Understand how to make and receive telephone calls
Understand how to handle mail
Understand how to use different types of office equipment
Understand how to keep waste to a minimum in a business environment
Know how to make arrangements for meetings
Understand procedures for organising travel and accommodation arrangements
Understand diary management procedures
Understand the purpose of delivering effective customer service and how to do so
Understand the purpose of reception services and how to follow reception procedures
End of Unit - Principles of providing administrative services
Unit 4 - Principles of supporting change in a business environment
Understand why change happens in a business environment
Understand the purpose of supporting change in a business environment
Understand how to respond to change in a business environment
End of unit - Principles of supporting change in a business environment
Unit 5 - Principles of maintaining stationery stock
Understand why stationery stock needs to be available
Understand how to maintain stationery stock levels
End of Unit - Principles of maintaining stationery stock
End of course - Next steps
End of course - Thank you
Understand the purpose of delivering effective customer service and how to do so
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