Level 1 The Principles of Customer Service
How to be effective with your customer service
Learn how to deal with customers and give excellent customer service
This course covers;
- Know how to provider customer service
- Understand how to communicate with customers
- Know how to provide good customer service
- Know how to deal with queries, problems and complaints
Your Instructor
I give guidance to a range of people looking to change their lives through education, entrepreneurship and developing their skills. I have many passions in life but dogs are the top of the list for me.
Course Curriculum
Welcome To Your Customer Service Course
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Unit : Know how to provider customer service
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Unit : Understand how to communicate with customers
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after you enroll
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StartList the methods of communication that can be used when dealing with different customers (0:35)
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StartState the type of questions to use when dealing with different customers (1:40)
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StartDescribe positive and negative body language and facial expression (1:58)
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StartState how the customers' body language impacts on customer service (1:33)
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StartState how own body language can impact on customer service (0:59)
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.