Level 2 Award in Conflict Management
Your Instructor
Clare has worked in the training and education industry for over 20 years and has gained a wealth of experience and knowledge over this time. Clare is educated to Masters level for Teaching and studied in Nottingham. She loves all animals, especially dogs!
Course Curriculum
Communication to minimise the risk of conflict
Available in
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days
after you enroll
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StartKnow how communication can be used to minimise the risk of conflict
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StartManaging expectations can minimise the risk of conflict
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StartDescribe the difference between assertiveness and aggression
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StartThe importance of viewing a situation from the customer's perspective
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StartStrategies that can be used to solve problems
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StartDemostrate Your Knowledge Of This Section
What influences human response in conflict situations
Available in
days
days
after you enroll
How to assess and reduce risks in conflict situations
Available in
days
days
after you enroll
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StartThe stages of escalation in conflict situations
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StartHow to apply dynamic risk assessment to a conflict situation
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StartThe importance of following employer policies and guidance in conflict situations
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StartMeasures that can reduce risks for people who may be involved in conflict situations
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StartDemonstrate Your Knowledge Of This Section
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.